Protecting your privacy is important to us. We hope the following statement will help you understand how we collect, use, and safeguard the personal information you provide to us on our site.
I. What kind of information do we collect from you when you visit our site and how do we use it?
When you visit truchardvineyards.com, our stats package from Google collects some basic information about your browser. Examples are things like what type of browser and operating system are you using; how long did you stay on our site; what pages did you look at. This helps us understand how visitors browse our site, so that we can make their shopping experience better. None of this information identifies you personally.
When you check out of our store we ask for your name, address and contact information so we can send you your order, and so we can contact you if we have a question about your order. We ask for credit card information so we can fulfill your order, and so we can provide this information to the company or companies who process your credit card payment.
When you make a purchase or join the Wine Club your credit card will be processed by Truchard Vineyards. We do not share any other information with third parties, except in the case of contact or order information needed to fulfill your order. We do not share or sell email addresses.
After you place an order on our site, you will receive an email confirmation and, in most cases, an email with package tracking information from CopperPeak Logistics.
II. Newsletter and Email Opt-Out.
We send our Newsletter and our email updates with sales, products and wine information, to every customer. Unsubscribe instructions are included in each edition of the email. We do not sell or share email addresses with other companies.
We may contract with third party marketing companies to serve advertisements on our behalf across the Internet. They may collect non-personal information about your visits to our website, and your interaction with our products and services. They may also use non-personal information about your visits to this and other websites to target advertisements for goods and services. These targeted advertisements may appear on other websites that you visit. The anonymous information is collected through the use of technology such as Cookies and Web Beacons, which are industry standard. No Personally Identifiable Information is collected in this process.If you have chosen to opt into our newsletter or marketing emails and decide to opt out, we have a simple unsubscribe form that will let you get off our email list. Also, under the member area, you will find a simple form to unsubscribe.
III. Consumer inquiries and privacy.
If you have any questions about your privacy, or want to make changes to your profile, or get off our marketing list, simply send us an email.
IV. Protecting your information.
All the payment information we collect is done under SSL - a standard internet security measure. Any data that we store about you is kept behind a secure firewall in our database and is not accessible to the public in any way.